GUEST INTELLIGENCE
You know your property. But do you know your guests?
Most boutique hotels have no visibility into what prospective guests are asking, hesitating about, or deciding before they ever book. That changes with Concierj.
WHAT THE INDUSTRY ALREADY KNOWS
The technology exists. The results are proven.
Hotels using AI guest communication systems are already seeing measurable impact. Concierj brings this to independent boutique properties — fully managed, deeply personalized, and no enterprise budget required.
15-35%
increase in direct bookings for hotels using AI guest communication systems
Hotel Technology Report, 2025
65-80%
of guests inquiries resolved without any staff involvement
Hotel Technology Report, 2025
20-35%
increase in revenue from additional services through AI-powered upselling
Hospitality Net, 2025
Industry benchmarks from comparable systems. Concierj is building toward its own data through active pilots.
WHAT GETS CAPTURED
Every conversation tells you something.
Every question asked, every hesitation expressed, every experience requested - captured automatically. No surveys, no guesswork, no manual tracking.
THE MONTHLY REPORT
Delivered to your inbox.
Once a month, a Guest Intelligence report lands in your inbox — a clear picture of what your guests are asking, what’s converting, and where opportunities exist. Every report is tailored to your property. Looking for different data? Just ask!
Below, are sample pages of our monthly report, built for a sample property.
Data is only useful if someone acts on it.
Every month, Janna reviews your Guest Intelligence report and delivers a personalized analysis of what the conversations are revealing — patterns, opportunities, and areas of friction you may not have known existed. Her recommendations are specific to your property and oriented around what matters most:
✔️ Increase Revenue
✔️ Improve Operations
✔️ Understand Guest Demand
✔️ Build Guest Relationships
✔️ Convert Browsers to Active Guests
WHY CONCIERJ
Built differently for boutique properties.
The technology exists at the enterprise level. Concierj makes it accessible, personalized, and fully managed for independent boutique properties.
*Concierj’s monthly retainer includes ongoing optimization and the Guest Intelligence Reports.
Ready to see what your guests are telling you?
Let’s talk about what Concierj can reveal for your property.